What can/should i do about a very rude/unfair buyer on ebay?

I will try not to go into to much detail since if i explained the situation in full detail it would be paragraphs long, but basically i'm a ebay seller and have been for over 3 years a month ago i sold a huge ford front bumper and since its so big the only way i could ship it and still make any profit at all was either through greyhound or a freight truck and i explained to the buyer before shipping that i would either have to give him a refund or ship it greyhound or by freight truck because i charged $150 for shipping and it would cost double that to ship it any other way. He agreed to have it sent greyhound and i told him greyhound shipping is very slow sometimes to which he said that is fine so i shipped it and it took a MONTH to get to him (I'm in TN he is in CA over 3000 miles away) and even though i explained that the shipping he agreed to would take a long time and offered to give him a refund three times through the entire process he still left a negative feedback and has been very rude through the whole process so far i have been nothing but professional and nice to him but in the last 3 messages he's just been a straight up jackass excuse my french and opened a case to which ebay put on hold since i did ship it and has reached it destination. I'm wondering what i should do since his feedback will hurt my ebay account and possible will even make me lose money since he can easily do a chargeback through paypal and paypal almost always rules in the customers favor.

Take your negative feedback. You're not selling to robots. You're selling to human beings and human beings don't have a standard code of behavior. Even the best sellers have negative feedback, despite giving every opportunity to resolve the issue.

You can request to reverse negative feedback. I have forgotten how but it should be on the site somewhere. Did you list this in Ebay Motors? Next time use Ebay Motors Local Classified, don't get involved in shipping something big and heavy long distance. You will eventually get back to positive territory. These problems happen to everyone over time.

I think you need to let him do whatever he feels is best, rather than try to 'correct' his opinion of you. You should recognize that this type of 'ramshackle' transaction is likely to hurt your reputation, rather than try to harm his in order to salvage your own. I recognize from your account of what happened that you did everything you could within the perimeters set by your decision on shipping and price, etc… To treat him fairly, but you need to take some personal responsibility for the decisions you made. It could have been MUCH worse and likely would be if others follow your example and are slightly less conscientious during this type of 'loose' transaction.

Good business is not always about how you conduct yourself during a transaction, but also about the choices you make in how to transact business in the first place. Your example to others matters, so I would accept his opinion as valid and repair your reputation with future good business. You may need to do some exceptional business to restore the 'good will,' which as I recall is nearly 10% of a business model.

I, personally, wouldn't have reported this business transaction as poor, but I also tend to value the opinions of those who are passionate enough to act when they sense or see something wrong happening. They are usually right on some level and need to be heard for everyone's benefit---most often, this is especially true of the person least likely to agree with them.

What does his feedback actually say?
If hes complained about delivery time, and you can demonstrate to ebay that it was not "late" according to the shipping time given in the auction, apply to have feedback removed.

Otherwise, short follow up on his feedback, "buyer made aware of shipping time before sending, arrived within timeframe"

What is rude and unfair about the buyer?
You are the seller. You didn't check shipping costs before the item was purchased. Then after the fact you released "oh %^& I'm not going to make any money on this transaction". So that you didn't lose money on the deal, you asked him if you could send it some cheap way. The way you handled the shipping is totally uncool.

Also, it's sucks when people exaggerate. The farthest distance between TN & CA is about 2200.

Just respond to the eBay claim with all the relevant information. If you have proof he received it then there's no reason to believe Paypal will process a chargeback.

He's entitled to leave you a negative feedback. Feedback is subjective and he felt he had a negative experience and slow shipping. So be it. You didn't disclose in the auction listing how slow the shipping would be, right?

Many sellers offer large/bulky items like this for local pick up only. It is very hard to make money and please the customer when you ship stuff like this - as you've now learned. Adjust your business plan accordingly.

If he has received the merchandise, unless he wants to return it at his cost, he should pay for it, at this point he has the goods and his money, you have nothing and legally you each have to be made whole, or returned to the status before the sale--you have the goods, and he has his money

I suggest you write a letter to President Trump and tell him the circumstances. Trump is a great man and will know how to solve your problem.

Dk