How long to fix a recalled vehicle?
We have a 2012 Ford Fiesta, which recently got recalled for the transmission. Before the recall, the transmission went completely out and we did not have the money to fix it. Finally we got the go ahead to take it back to the ford dealership to fix it. It has been a month since then. I call every week, and they just keep saying they are waiting on the parts. I know sometimes it takes a while to get the parts in, but should it be taking THIS long? We have been driving with one vehicle, and it has been a hardship on us since we still have to make payments on this car as well. Does anyone have any advice on how long it typically takes, or should I try and contact the Ford company?
That's a long time, but if they're fixing thousands or more nationwide, there could be a serious backlog of parts. I'd be a little more pro-active about it. Maybe even get a lawyer and threaten to sue either the dealer or Ford for loss of use of your vehicle. That is not a frivolous claim.
Ford had my friends recall for 5 months. Make them give you a rental. Or get your payment back. Grow a pair and stand up for yourself.
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