2012 Ford Focus titanium transmission problem?
I drive a red focus titanium hatchback. I was having issues from the transmission in the vehicle with it having a violent shake whenever it would change gears. I originally was going to take it to have it serviced at Lynn Layton Ford in Decatur Alabama but on the day I was told to bring it in the transmission tech had quit his job after he got back from vacation. The serviceman told me I had one of two options. I could take my car to Ford in Moulton to have it looked at or I could wait till they get in another transmission tech which be another week. Not wanting to wait any longer with the risk of making the problem I already have any worse I went and took my car to ford in Moulton on Last Monday May 5th. They let me sign a paper letting me loan one of their cars, a Chrylser Sebring touring. They told me it would take 3-4 days to fix. I called them on Wedensday and they say said that my car would be ready for pickup on tomorrow, Thursday. I drive up to them and they tell me it's not ready and they have to fix the car the way Ford tell's them or they won't get paid. They also told me that I had to give them back the Touring because they had someone who was going to buy it from them. They now have me driving in a Murcury Grand Marquies with no working A/C and it was on E. It's been a week without my car and I'm getting frustrated with them. I called them today 5/12 to see what is wrong and they said they have to put in a new clutch and it would be another 2 days. I'm not happy.
Added (1). I just want to know what I should do, I want to call Ford, they main Ford and let them know of the situation but I believe they won't even listen to me.
Call Ford corporate consumer hotline at +1-800-392-3673 and describe the issues you're having with the dealer. Do not take the car to ATRA or any other indepoendent shop, its under warranty.
Find local shop at ATRA.COM might be one closer to help out. If the dealer still hasn't worked on the car
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