I bought a 2.0L Ford Fusion from Car Maxx & to find out it's a 1.5L when I brought it to the shop. What do I do? What's the price differ?
I bought a 2.0L Ford Fusion from Car Maxx & to find out it's a 1.5L when I brought it to the shop. What do I do? What's the price differ?
Take it back tell them to either refund you the difference or buy it back to undo the deal.
Playing the devil's advocate alittle it's more likely you ended up purchasing a car different than the one you were looking at online than it is for Carmax to mislabel it. Unfortunately car dealers use bait and switch tactics like that all the time intentionally or not. Engine configurations are tied to the car's VIN.
Regardless, go through all your paperwork, and see if it says anything about a 2.0L engine. Carmax does offer a 5 day return policy, but I assume you are past that.
If it was advertised as a 2 liter you could probably get a full credit towards another car if you want.
Go to Kelley Blue Book, www.kbb.com, and input all of your information to compare.
I would insist on a full refund and take my custom elsewhere. Crooks should never be rewarded. If they decline to refund tell them you will see them in court and add on your court fees.
If you do not have proof that it was being sold as a 2.0 then you're SOL. When new, the difference in MSRP was $4000. In a used vehicle, the difference is less, but a used car dealer can charge whatever they want to regardless of the options. Personally, I wouldn't complain because the 1.5 performs well and gets much better fuel economy. It's your fault if you didn't check all the specs, verify the car was a 2.0 and was priced fairly. In used cars the law says "buyer beware".
You'd have to establish that Carmax made the mistake (intentional or otherwise) and sold the car as the 2.0L model and not the 1.5L model. And it really doesn't matter what they advertised it as on their website because their website clearly says the following under every single car listed, "We make every effort to provide accurate information, but please verify before purchasing."
What you'd need to look at is the documentation you received (and signed) when you purchased the car. In that paperwork, if the car is listed correctly as a 1.5L anywhere, then there's probably nothing you can do. It doesn't matter if the website said it was a 2.0. It doesn't even really matter if the salesperson told you by word of mouth that he/she thought it was a 2.0. What matters is what the actual paperwork that you signed says.
If it turns out that the paperwork is inaccurate, has it listed as a 2.0 model AND you paid a premium over the price of a comparable 1.5L model to get the 2.0 model, then at minimum you should be able to go after them for the cost difference between the two. You may even get them to take the car back entirely and refund the purchase price if you push the issue with people higher up the ladder than just the dealership manager etc. HOWEVER, if there's no documentation of that car being the 2.0 model when it really wasn't the 2.0 model, then you're probably not going to have any luck going after them after-the-fact.
You bought a used car. It does not have the original motor in it. Meaning the 2.0L probably blew up, so the previous owner stuffed in a 1.5L because that motor was available to him. You got the car that runs. What more are you looking for? Would you complain if he dropped in a 5L engine? Probably not. It is still in the 2.0L body. They are not going to modify the body to indicate a sleeper motor… And still insure it as a 2.0L because the insurance is cheaper.
A deal is a deal. Since you didn't check all that BEFORE buying the car, you should just learn to love it.
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