Why would it take 3 days for a Ford Dealer to get a water pump?
Why would it take 3 days for a Ford Dealer to get a water pump? - 1
Added (1). A Water Pump seems like a very common part to go bad, why wouldn't they keep them in stock?
Added (2). A Water Pump seems like a very common part to go bad, why wouldn't they keep them in stock?
Because they might have to order it from another state or it might have to be built because there aren't any in stock.
They might not have it in stock. They may have to order it from another sate and organise for it to be sent out. The courier then has to deliver to your local Ford dealer and all this has to happen before your Ford dealer can even start working on your car. So 3 days is a very reasonable timeframe.
Because it wasn'tavailable
Out of stock at main distribution point
OR
ordering over a weekend when distribution centre is closed on weekends
OR
not deemed an emergency so waiting for regular scheduled delivery of part to dealer from distribution centre
OR
not deemed an emergency so ordered along with other parts some days later for regular, possibly weekly routine main order thus saving on delivery costs.
OR
a mistake n not placing order
OR
something else I can't think of
They don't have the part and they're not going to use expedited shipping unless you're willing to pay for it.
They're likely just adding it to the next parts shipment that your local dealership is normally getting.
UPDATE ANSWER: It's a pretty common part, but how many Ford models are out there right now? Not just this year's, but previous years as well.
Just doing a search at Autozone for Ford Water Pump gives me 31 pages with 12 different pumps per page. 372 different pumps.
That's a lot of space needed. Better to only bring in the ones that are the most common and order the others as needed form the MUCH larger Parts Depot.
Water Pump Replacement costs between $119-$1002 on average. Get an instant estimate for your car… How much does Water Pump Replacement cost? Service, YourMechanic Price, Shop/Dealer Price… Water Pump Replacement for 2012 Ford Explorer L4-2.0L Turbo, YourMechanic Price$159.11, Shop/Dealer…
Because the Ford dealer isn't the one going without a car while they wait.
Depending on the make/model of vehicle you have (assuming it's an older model if the water pump has failed), they may not get that many of them in their shop.
Because if there has been a run on them due to design failure there are not many left and they need to be located and shipped to the dealer. I'd make sure to ask if the water pump is being redesigned and if there will be a recall in the future. They may only replace your water pump with what went in it from the factory.
?
Maybe because there aren't any available locally. Weekends increase delivery times. You want a rush delivery? Be prepared to pay the extra.
Because they are a typical American company solely focused on sales and have no interest in customer service. They love to put on an act but they are uninterested in you after you give them your money… You're just a little pest
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